Introducing PartsSource PRO

PartsSource PRO®

With PartsSource PRO, HTM departments are saving time and money and helping their hospitals deliver quality patient care.

Be a hero and introduce PartsSource PRO to your health system

Join 1,500 hospitals that already trust PartsSource PRO. Experience an evidence-based solution that ensures quality and enables better clinical and operational outcomes.

10-30%

First-year cost reduction

Exclusive savings opportunities and at-cost pricing for biomed and imaging parts

Improvement in quality

Increased purchasing confidence with evidence-based product selection

95%

Average efficiency increase

A streamlined, automated procurement process

Free up time and reduce costs,
so you can focus on your most important work

We help you improve quality, supply chain reliability, and simplify processes with PartsSource PRO, the only clinical resource management platform designed to maximize equipment uptime and reduce risk and costs.

01 – 03

Maximize Equipment Uptime

Empowering clinical engineering teams by giving technicians the time to repair mission-critical equipment, while making it easier to order quality products quickly

Control Maintenance Cost

Making it easier to purchase the same high-quality products over time creates consistency, which drives continuous improvements, solves for budget pressures, and controls maintenance costs

Increase Staffed Capacity

Give technicians time back for repairing mission-critical equipment with a streamlined, automated procurement process integrated within the CMMS platform

Enhance Data-Driven Insights

PartsSource PRO’s robust visual analytics data helps set performance benchmarks and increase visibility around results, allowing for more efficient work

See how our customers are using PartsSource PRO to deliver next-level HTM performance

Achieve Cost Savings and Deliver Measurable Outcomes

Marshfield Clinical Health System was looking for an automated purchasing platform that would drive better quality and efficiency. With PartsSource PRO, MCHS saved $1.2 million in parts.

See How

Streamlining Operations and Increasing Clinical Engineering Efficiency

Streamline Operations and Increase Clinical Engineering Efficiency

Ballad Health needed a solution that would bring all parts ordering in-house and create one fully integrated, seamless parts ordering process. See how PartsSource PRO became a one-stop-shop for their parts needs, saving their technicians 12,478 of labor hours to spend on higher value tasks.

Learn More

Let’s take our partnership to the next level with PartsSource PRO

Service Contract Insights and Solution

It’s time to rethink your service strategy

Realize your full HTM capacity

Healthcare Technology Management teams across the country are under growing pressure to reduce costs without risking outcomes. But we’re here to help.
The challenges in equipment maintenance and repair contracts are widespread. An exclusive PartsSource longitudinal analysis of over 500,000 maintenance and repair contracts and primary research revealed the following cost, quality, and efficiency factors:

146

average number of medical equipment service contracts purchased and managed by health systems

63%

of service contracts for the same equipment have different pricing

92%

of hospitals do not have standard systems to monitor vendor performance against contract terms

76%

of service contracts are low dollar yet consume the same resources as high value contracts

It’s time to move beyond traditional service contracts with

PartsSource Repair & Service Agreements

Repair & Service Agreements consolidate multiple service contracts into one evidence-based managed service agreement offering transparency, flexibility and savings in a data-driven, digitally-powered experience. We bring smart and rapid deployment of HTM resources and expansive visibility and choice to every step of your service journey, with high-tech tools and high-touch human relationships.

Save up to 20% immediately

With the opportunity to realize 100% back of unused service budget and without sacrificing quality
Service events are managed end to end

by PartsSource service specialists who coordinate with vendors and provide client updates throughout the process
Flexibility to add or remove assets

Or to cancel at any time
Corrective and preventive maintenance

Are performed by either the client’s preferred vendor or an evidence-based alternative from the PartsSource network
Rich visual analytics enable vendor performance monitoring

And transform service contract management with transparent insights into costs and service performance across all covered assets

Our Clients are transforming their performance and operations with data-driven insights

What if you could move your organization to a world of intelligent resource management where you’re optimizing the use of ISOs, OEMs, and in-house HTM options across all areas of your business? You can with PartsSource. Unlock your organization’s financial, labor, and clinical capacity to become more nimble for better business performance and patient outcomes. Our multi-phase roadmap sets you up for success today and helps you understand where and when to transition service off full-service contracts over the coming years.

Financial Capacity

Access immediate and additional savings opportunities, as well as community buying power

Labor Capacity

Allow your in-house team to focus on priorities and what they do best

Clinical Capacity

Maximize clinical availability and increase the speed of repair to serve more patients

Client Case Study

Expanding capacity through an innovative Repair & Service Agreement solution

As an existing PartsSource PRO® client, Marshfield Clinic is committed to its strategy of in-house Clinical Engineering service. The departure of their in-house Mammo Technician resulted in an expertise gap on critical Hologic mammography systems in the clinic.

Learn how PartsSource covered all 19 Hologic systems in one managed service agreement and freed up time spent on paperwork and follow-up to time spent on higher value-added services, all with incredible upfront savings.

View Case Study

So Much More Than a Parts Provider

Request your complimentary service strategy assessment to discover your full HTM capacity

Repair and Service Agreements

PartsSource Repair and Service Agreements unlock financial, labor, and clinical capacity through smart and rapid deployment of HTM resources. Learn how to optimize your equipment service strategy.

Find out more

PartsSource is Changing the Way Health Systems Operate

Transform your service strategy and become more nimble for better outcomes through a data-driven, digitally-powered PartsSource Repair and Service Agreement.

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Enterprise Contract Rationalization

Enjoy one enterprise workflow and unmatched flexibility with a single evidence-based service agreement.

Standardized Service Management

Eliminate the chaos of managing multiple service events through a standardized and formulary-driven workflow.

Community Buying Power

Reduce costs through proprietary service cost data insights and aggregated volume.

Digitally Powered Experience

Efficiently manage your operations through transparent data insights, real-time status updates and program analytics.

Vendor Performance Monitoring

Improve quality outcomes through nationally-benchmarked insights and end-to-end service event oversight.

Find out how

Today’s Healthcare Technology Management Teams Face New Challenges

Challenges in equipment maintenance and repair contracts are widely spread. HTM leaders are tasked with lowering cost without compromising on outcomes. Moving in-house is less expensive but difficult. We’re here to help.

35M+

Data Points

Data breadth and depth transparently helps you mitigate risks

60K

Annual Service Events

Experience stress-free service for all events

20%

Upfront Savings

Enjoy up to 20% immediate savings vs. traditional service agreements

Unlock Capacity For Improved Outcomes

Financial Capacity

Access immediate and shared savings, as well as community buying power

Labor Capacity

Allow your in-house team to focus on priorities and what they do best

Clinical Capacity

Keep your equipment working and increase the speed of repair to serve more patients

Tackle Your Equipment Maintenance and Repair Strategy with Better Solutions

A Different Way to Approach ISO and OEM Contracting

We are on your side – we are agnostic about the solution you choose. Whether you utilize an equipment manufacturer, an independent service provider, or your in-house team, PartsSource process and technology help identify the solutions that are best for your business.

Find the Solution That’s Right for Your Team

–

Jay Olson Director, MCHS Biomedical Services

“The flexibility a PartsSource Repair and Service Agreement offered us was a game changer.By meeting us where we are, PartsSource helped remove the risk of taking equipment previously off-contract onto a new agreement, while their proactive recommendations for highly-qualified alternatives from their network are helping us manage our service spend.”

Case Study

Innovative Service Agreement Expands In-House Team’s Technical Capacity

We’re helping raise the quality, availability, and affordability of patient care.

Service Solutions

The PartsSource healthcare marketplace and software platform connects providers to an evidence-based network of 5,000+ pre-qualified service technicians for quality equipment repairs and maintenance.

Request Service

One Platform for All Your Service Needs

Choose PartsSource for the largest network of pre-qualified service technicians for the repair and maintenance of mission-critical medical equipment

Streamline Service Provider Selection

Request a quote from our nationwide network of 5,000+ pre-qualified service technicians

Our proprietary technology identifies the best options available, based on historical quality, responsiveness and cost data.

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Discover The Best Service Available

Ensure quality with our rigorous service technician credentialing process designed to meet ISO:9001 and ISO:13485 standards

Access Data-Driven Service Delivery

PartsSource evidence-based PRECISION Procurement® technology optimizes service results and experience

Deliver Cost-Effective Service

Leverage PartsSource Repair and Service Agreements for upfront discounts, vendor choice, transparency into service costs and shared savings

Increase
Team Capacity

Expand capacity by offloading high-volume Preventative Maintenance with Supplemental Labor

Transforming Mission-Critical Operations

5K+

On-Demand Service Technicians

A national network of certified, pre-qualified technicians ready 24/7/365

35+

Certified Modalities

Extremely strong nationwide coverage for Biomed and Imaging equipment

60K

Service Events Managed Annually

First-of-its-kind, technology-enabled service solution

Delivering Service Differently for a Better Experience

PartsSource makes ordering and managing service simple with our stress- free approach that is one click or call away.

We provide transparency throughout the process, maintain communication with the selected service technician, and deliver a quality-controlled field service report after every service event.

On-Demand Service

Expand capacity with the industry’s largest network of pre-qualified service technicians

Depot Repair

Streamline the repair and maintenance of minor equipment with a data-driven approach that focuses in-house technicians on the work that matters most

Repair and Service Agreements

Consolidate service contracts with a single, flexible Repair and Service Agreement featuring upfront discounts, vendor choice, transparency into service costs and shared savings while maintaining OEM entitlements and quality

Discover How Our Data-Driven Insights Create Continuous Improvement

Join over 1,500 PartsSource PRO member hospitals who are increasing efficiency and controlling maintenance costs.

Learn Why We Are Different

Customer Success Stories

–

Glenn Schneider Director of Clinical Engineering

“Sending out high volume, low-risk equipment has tremendous value. And capturing the data about the repair and having it all in one place can provide great insight that we look forward to using to help us make decisions moving forward.”

Case Study

Strategically Evaluating Depot Repair

Ken Mylar System Director, Healthcare Technology Management

“We chose PartsSource as our partner because we have a lot of trust in their quality control team. They understand that we need service technicians that are specialized and know the world that we’re living in.”

Case Study

Collaborative Equipment Service Model Increases Uptime, Quality, Efficiency & Savings

On-Demand Service

PartsSource is a trusted partner for reliable equipment service. Choose On-Demand Service to expand HTM team capacity with access to the industry’s largest network of pre-qualified service technicians.

Request Service

Streamline Service Provider Selection

Request a quote from our first-of-its-kind network of 5000+ pre-qualified service technicians.

We will identify the best options available, based on quality ratings and average response times.

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Expand Service Capacity

Order service on-demand for preventative maintenance, supplemental labor projects, and corrective maintenance on a single platform.

Access the industry’s largest service network for core biomed and imaging modalities.

Ensure Quality

Our evidence-based PRECISION Procurement® technology builds quality into the selection process, and vendor scorecards enable performance management.

Post service event Field Service Reports are automated. Integrate into your CMMS systems, reducing risk in audits.

Reduce Cost

Save up to 50% compared to traditional service without sacrificing quality.

Our network includes credentialed off-contract alternatives and saves time spent searching for the best quality and lowest cost.

Transforming Mission-Critical Operations

5K+

On-Demand Service Technicians

A national network of certified, pre-qualified technicians ready 24/7/365

35+

Core Modalities

Extremely strong nationwide coverage for Biomed and Imaging equipment

1,200

Certified Service Organizations

High-quality service for coverage where and when needed

One Company to Manage Many

How On-Demand Service Works

Access the largest network of service technicians with one call.

We find the first available pre-qualified technician at the best price and manage the process to save time and relieve stress.

Request Service

Simplicity

Our team is available to manage service and collect and audit service documentation – with just one call or click
Response Time

Our network includes OEMs and independent organizations, connecting providers with timely service from the highest rated technicians
Quality

PartsSource maintains a rigorous vendor credentialing process that meets ISO 9001 and ISO 13485 standards

Your Trusted Partner for Simplified Service from a Reliable Network

Join over 1,500 PartsSource PRO member hospitals who are expanding capacity and controlling maintenance costs

LEARN MORE

Outcomes

–

Annual Preventative Maintenance

Marshfield Clinic replaced their high-priced traditional annual PM contract for Ultrasound Systems with PartsSource On-Demand Service

$55K Annual Savings

Short-Term Labor

OSF Healthcare supplemented their in-house labor with 10+ qualified technicians from the PartsSource Nationwide Service Network to meet regulatory compliance

10+ Technicians Procured

Project Work

A Northern California health system leveraged the PartsSource Nationwide Service Network during a labor strike to meet regulatory compliance and manage corrective maintenance

10K+ Equipment Serviced

Ensuring Healthcare is Always On

We connect providers with mission-critical supplies and services through the leading healthcare marketplace and software platform for equipment service

SHOP NOW

We’re helping raise the quality, availability, and affordability of patient care

Remi Healthcare Solutions

Remi helps clients operate more efficiently by replacing multiple equipment service agreements and extended warranties with a single, cost-effective, and flexible solution.

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Personalized Equipment Care for Independent Healthcare Providers

We are empowering our customers to increase the quality, accessibility, and affordability of patient care by providing cost effective and innovative equipment care solutions.

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Decrease Maintenance Expenses

Save between 10-25% off traditional service contract pricing with the quality and coverage of existing service.

Reduce Distractions

Manage the maintenance and repair of multiple equipment assets under our single agreement and dispatch desk through our consolidated and efficient single point of contact.

Access A Broad Vendor Network

Access the industryâ€™s largest service network

Receive the best available service through our national network of more than 5,000 qualified service technicians.

Learn more

Transforming Mission-Critical Operations

$220M+

Saved

By Remi Customers

22K+

Unique equipment models

Covered by Remi Equipment Maintenance Management Programs (EMMPs)

38K

Remi service events managed per year

Equal to one client service event every 14 minutes

Acute Healthcare

Remi provides superior, data-driven service management for more than 22,000 equipment assets. We manage equipment portfolios in community and critical access hospitals.

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Non-Acute Healthcare

Remi provides superior, data-driven service management to more than 22,000 equipment assets. We manage equipment portfolios in outpatient clinics, ambulatory surgery centers, radiology and imaging centers and more.

Learn More

Case Studies

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Healthcare System in Northeast Exceeds $9 Million in Savings with Service Maintenance Program

In the first year of the Remi partnership, this System had over $1 million in savings. Thirteen years later, the partnership with Remi continues to grow and they have enjoyed more than $9 million in savings compared to traditional contracts.

Ambulatory Surgical Center Saves on Medical Laser Maintenance with Remi

This busy facility had a seamless transition to Remi’s equipment maintenance program.
“Remi just steps in and takes care of everything. It was a win for everyone. We get to use our same providers for service and save money.” said the Administrator.

Academic Medical Center in Southeast Saves over $3.7 Million

This client was struggling to track equipment maintenance and repair expenditure across all departments in the healthcare system. Remi now manages over 350 equipment assets and over 4,700 service events for their microscopes, scanners, and ultrasounds.

Midwest ASC with Four ORs Saves time and Money with Remi

This multi-specialty ASC was looking to streamline their equipment maintenance management and cut costs.
“I’m happy to say it’s been a smooth transition and I have loved working with Remi,” said the Materials Manager.

Digital Marketing Services

The Digital Marketing program allows OEMs to build awareness and consideration for their products on PartsSource.com, while driving sales growth and retention with key healthcare buyers

Request More Information

PartsSource Advertising is a Smart Solution

Only PartsSource can connect to the right healthcare customers, using multi-funnel tactics, while delivering evidence-based results

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Reach Relevant Customers

Access to high purchase-intentioned buyers to target the right customer, in the right place, at the right time

Multi-Channel Program Approach

Determine the ideal digital marketing program to meet all business goals and needs

Data Attribution and Insights

Attribute campaign performance and make strategic decisions with data insights in a single platform view

Learn More

The Right Buyers Are Shopping on PartsSource

Gain access to hard-to-reach healthcare buyers who are actively shopping on PartsSource.com. Over 90% of our buyers are clinical, imaging and facility engineers and purchasing and materials managers and buyers.

15 M

Pageviews

Annually across PartsSource.com

Minutes

Average time on site per visitor

4M+

Products and Services

Offered in our product catalog on PartsSource.com

Conversion rate

Visitors convert at 3X the industry average

Multi-Channel Program Approach

Launch tactics that successfully enable brands to:

Drive brand awareness
Increase consideration
Generate greater conversions
Grow customer retention

Data Attribution and Insights

We answer the questions that our supplier partners care about the most. Consumer insights and sales performance data are available in a single view.

Minor Equipment

Trust PartsSource for instant access to quality minor equipment at budget-friendly prices.

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Instant Access with a Single Platform

When mobile medical equipment is misplaced or damaged, healthcare providers need a reliable solution to access replacement medical devices quickly and cost effectively for patient care

ISO:9001 certification drives PartsSource’s quality foundation, establishing credible, reliable and reproducible quality outcomes.

ISO:13485 certification specifies requirements for a quality management system for medical devices and related services, further enhancing our quality commitment.

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Reduce Spend Across the Fleet

Budget-friendly prices help save up to 50% compared to traditional sources

Shop with Confidence

The most in-demand options from trusted brands backed by warranty coverage

Track Spend and Uncover Savings

Comprehensive data reporting with Visual Analytics makes tracking and managing minor equipment spend simple

Transforming Mission-Critical Operations

2K+

Equipment Options Available

The most in-demand, high-quality choices

Months Warranty Coverage

Ensures quality in Minor Equipment purchases

50%

Cost Savings

Reduce spend with budget-friendly prices

Replace Minor Equipment Quickly and Cost Effectively

Order equipment from PartsSource quickly and easily. Our portfolio includes infusion pumps, telemetry transmitters, patient monitors and many other high-quality devices.

Protect time and budget

Order equipment quickly
Gain peace of mind

Shop with confidence knowing your devices will have warranty coverage for up to 12 months

Customer Success

Over 800 hospitals rely on PartsSource for their Minor Equipment needs

–

Christopher Cumberbatch Director of Clinical Engineering

“The turnaround time to get the minor equipment quickly was expedited compared to what I had experienced using other vendors. Now, PartsSource is my first go-to when I need to purchase non-repairable replacement equipment. We couldn’t ask for a better solution.”

Case Study

Instant Access to Quality Minor Equipment

Ensuring Healthcare is Always On

We connect providers with mission-critical supplies and services through the leading healthcare marketplace and software platform

Shop now

We’re helping raise the quality, availability, and affordability of patient care

Turnkey eCommerce

Minor Equipment

Trust PartsSource for instant access to quality minor equipment at budget-friendly prices.

Learn More

The Smart Solution for Launching eCommerce

PartsSource provides OEMs with the ability to launch an expertly built healthcare marketplace with ease and convenience.

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Speed to Market

Our purpose-built infrastructure enables us to go quickly when launching a branded eCommerce site

Healthcare eCommerce Domain Leadership

We know MedTech eCommerce. Delight customers with the same world-class experience that processes over 700K transactions a year

Data Available Anytime

Commercial insights that are only possible through a single view of dual ecommerce channel performance

Transforming Mission-Critical Operations

2K+

Equipment Options Available

The most in-demand, high-quality choices

Months Warranty Coverage

Ensures quality in Minor Equipment purchases

50%

Cost Savings

Reduce spend with budget-friendly prices

Ensuring Healthcare is Always On

We connect providers with mission-critical supplies and services through the leading healthcare marketplace and software platform

Shop now

We’re helping raise the quality, availability, and affordability of patient care

Depot Repair

PartsSource’s Depot Repair Solution leverages a data-driven approach that streamlines the repair process and allows employees to focus on the work that matters.

Transforming Mission-Critical Operations

Seconds

Time it takes to order a repair

<1%

Warranty Rate

A no-hassle warranty for requested products

30%+

Cost Savings

Changing from traditional repair methods to the PartsSource solution

Quick, Easy-to-Use Platform Streamlines Repair and Maintenance

PartsSource’s unique Depot Repair solution offers flat-rate pricing and a no-hassle warranty for most common models, as well as a digital portal for quick online ordering, tracking, and reporting

Augment Staff
Capacity

Fill in gaps in training and resources to prioritize higher value work

Work With Experienced Partners

Our repair partners include a network of established OEMs

Simplify Order Management Workload

Our stress-free service handles depot order administration

How Depot
Repair Works

PartsSource can complement an internal repair process with over 1,000 repairs across many modalities, including infusion, patient monitoring, respiratory, and more. Free up valuable time and focus resources on the most critical assets.

Choose Repair

Select the repair from our e-catalog
Prepare Device

Print a shipping label and ship the device
Repair Complete

Unit is repaired and returned in about 2 weeks

Meet Our Healthcare Partners

Over 1,100 healthcare providers rely on PartsSource as a partner for repair and maintenance needs

–

Richard Wilson Director of Biomedical Engineering

“PartsSource’s flat rate repair prices are very attractive, and the turnaround time has been great. By the time we pull a machine apart, order the parts, wait for them to arrive and then make the repair, PartsSource could have turned it around for us and for a lower price.”

Case Study

COVID-19 Hotspot Hospital Relies on PartsSource to Support Clinical Uptime During Emergency

Rodger Abbott Biomed Manager

“The tools that PartsSource provides has opened up some doors, in particular since we have 24/7 shifts. When we do have a problem outside of normal business hours, PartsSource is available and allows our team to continue moving forward on repairs.”

Case Study

Strategically Evaluating Depot Repair

Equipment Repaired Right and Returned Fast at a Flat-Rate Price

Join the community of PartsSource PRO® members for exceptional Depot Repair service today. Benefit from our ISO-certified, fully automated and cost-effective service backed by a one-year no-hassle warranty.