- 3 Acute care hospitals
- 70+ Outpatient, urgent care, and specialty care locations
- 38,000+ Clinical assets
Challenge
Like many health systems, WakeMed operates in a high-pressure environment—thin margins, rising service costs, increased pressure on in-house labor, and increasing demand for care. But one of the most significant constraints wasn’t immediately visible: the performance of the clinical assets already in place.
Procurement, service, and asset performance were managed as separate functions, each with its own systems, vendors, and data. What was missing was a unified way to understand—and control—how those elements worked together to support care delivery.
PartsSource has become our Epic—for clinical assets.
George Reed Director of Clinical Engineering
Solution
Rather than pursuing a large-scale technology replacement or outsourcing model, WakeMed focused on something more fundamental: establishing control over clinical asset performance as an enterprise capability using mainly in-house labor resources. The goal was not simply to reduce costs, but to improve how assets contribute to system capacity, throughput, and financial performance.
Through the PartsSource PRO® Parts, WakeMed moved from a fragmented, vendor-by-vendor purchasing model to a coordinated, multi-vendor sourcing framework. This shift delivered early operational improvements—including reduced ordering time, vendor consolidation, and measurable cost savings.
With visibility established, WakeMed turned to PartsSource PRO Service to address the largest and least controlled driver of cost and downtime: service delivery. Traditional service models, particularly full-service contracts—offered limited transparency and little flexibility. Rather than replacing vendors, WakeMed focused on redesigning how those vendors were utilized.
By consolidating more than 270 vendors into a coordinated sourcing framework, WakeMed significantly reduced administrative burden and enabled clinical engineering teams to focus on higher-value work. At the same time, the organization standardized pricing and quality across thousands of transactions and began capturing measurable savings—ultimately exceeding $7 million.
Another critical shift was when WakeMed implemented the PartsSource Asset Uptime solution, which provides a centralized view of asset status across the system. This provided WakeMed with improved responsiveness, reduced escalations, and strengthened coordination across teams and vendors—shifting from reactive issue management to proactive system-level performance management.
cumulative net savings
reduction in service cost variability
vendors consolidated
Before, I had to scroll through hundreds of work orders and hope I caught something important. Now, I can see instantly what’s critical and act on it.
Dallas Sutton Manager of Clinical Engineering
Conclusion
By establishing control over sourcing, service, and asset performance with PartsSource PRO Parts, PartsSource PRO Service, and PartsSource PRO Asset—and connecting them through a unified data model— WakeMed has created a system that improves clinical readiness, reduces cost, and expands capacity simultaneously.
In an environment defined by constrained margins, workforce shortages, and growing demand, the ability to unlock capacity from within is not just an operational advantage. It is becoming a strategic necessity.