- 6 Hospitals
- 80+ Clinics, urgent care & ambulatory sites
- 1,000+ Licensed beds
Challenge
CoxHealth faced significant inefficiencies in its clinical engineering purchasing processes, creating operational strain and financial risk. Purchasing was fragmented across hundreds of vendors, with inconsistent processes and little standardization. Technicians were responsible for sourcing parts themselves, increasing administrative burden and reducing time available for higher-value work. At the same time, the organization lacked clear visibility into spend and inventory, leading to discrepancies that ultimately resulted in audit exposure.
I foresee, with several of the things that PartsSource is working on and offering, more and more opportunity for efficiency and strategy to come together.
Jessica Lightfoot Administrative Director of Clinical Asset Management
Solution
CoxHealth initially partnered with PartsSource to centralize and streamline procurement through the PartsSource PRO® platform before expanding into a more comprehensive service strategy. By consolidating nearly 300 vendors into a single purchasing channel, the organization reduced complexity, improved consistency, and gained greater visibility through data.
As operational burdens were removed, the role of the HTM team began to evolve. Technicians spent less time sourcing parts and more time contributing to higher-value activities such as equipment assessment, vendor coordination, and lifecycle planning. This shift revealed a larger opportunity: the need for a more flexible, scalable service model that could support a growing, more strategic function.
In response, CoxHealth expanded its use of PartsSource PRO beyond procurement to include PartsSource PRO Service, enabling a more connected, transparent, and data-driven approach to service delivery. With access to integrated service solutions, the organization began aligning service strategy with real-world performance data, supporting better capital planning, extending equipment life, and increasing in-house capabilities through training.
Rather than simply improving individual processes, CoxHealth is building a model where data, service, training, and strategy function cohesively, forming an ecosystem poised for continued growth and adaptation.
annual net cost savings
service response time (down from 55 minutes)
use of high-quality alternative parts (up from 15%)
Today they are helping us with really assessing the condition of equipment, helping us work with vendors and getting quotes for capital or operational replacement for equipment that’s aging. So they’re redirecting time that they would have spent in parts procurement into helping us determine better lifecycle management.
Jessica Lightfoot
Conclusion
By evolving beyond procurement optimization, CoxHealth built a more adaptable, data-driven HTM model—one capable of scaling with system growth and responding to operational disruption.
With PartsSource PRO, the organization is now positioned to extend equipment life through better data and service alignment, strengthen capital planning with real performance insights, expand in-house capabilities while reducing external dependency, and continuously expand its service model as needs evolve.