A three-year retrospective analysis of service strategy, vendor performance and operational outcomes across 120+ hospitals.
This retrospective cohort study examines aggregated performance outcomes across 25 health systems representing more than 120 hospitals and 300+ ambulatory sites of care between 2023 and 2025.
The analysis evaluates whether health systems using an evidence-based, asset-level approach to service strategy — supported by longitudinal data, technology-enabled workflow management and a flexible vendor network — achieved measurable financial, operational and asset availability outcomes compared with traditional fragmented service models.
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Overview:
Healthcare organizations are managing increasingly complex clinical technology environments across hospitals, ambulatory facilities, imaging centers and distributed sites of care. Yet service strategy often remains fragmented across vendors, departments, contracts and siloed data systems.
This study explores whether a more connected model for clinical asset performance can help reduce that fragmentation. The analysis focuses on how participating health systems used data to inform service strategy, vendor selection and performance management; technology to standardize and manage service activity; and a broad service network to match the right support pathway to the needs of each asset and organization.
Rather than assessing only whether organizations reduced cost, the study evaluates outcomes across three dimensions: financial impact, operational impact and asset availability.
Key Findings
Across the study cohort, participating health systems achieved:
- 98% average clinical asset uptime across complex, multi-site environments
- 17.3% average savings compared with prior service spend
- 981 vendor contracts and service relationships consolidated, averaging 39 per health system
- 53% higher compounded savings contribution in Year 3 compared with Year 1
The study suggests these outcomes were associated with a more connected operating model that combined longitudinal service intelligence, flexible service pathways, centralized visibility into operations and simplified management of fragmented vendor ecosystems.
What the Study Examines
Inside the report, readers will find analysis of:
- How fragmented service models contribute to cost variability, administrative burden and limited enterprise visibility
- Why asset-level service strategy requires data on service history, vendor performance, pricing variation and longitudinal outcomes
- How participating organizations used centralized workflow management and vendor performance monitoring to reduce operational complexity
- How service visibility, vendor benchmarking and enterprise coordination can compound in value over time
- Why clinical asset performance is emerging as an enterprise operational discipline tied to availability, readiness and financial sustainability
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Access the full retrospective analysis of service strategy, vendor performance and operational outcomes across 25 health systems.
