- 14 Acute care hospitals
- 300 clinics across Washington state
- 30 HTM technicians and supervisors
MultiCare now has a centralized “pane of glass” enabling clinical engineers to instantly see which assets are critical, which are down, and which are due for preventive maintenance.
Challenge
In a high operating leverage model with 1–2% margins, small shifts in equipment uptime determine whether a system makes money or not. Asset inefficiency is not an operational detail—it is an existential financial risk.
For MultiCare, those pressures are intensified by geography. The system’s facilities are spread across nearly 600 miles from the Puget Sound to Spokane and Yakima. But the deeper challenge was structural. Like many health systems, MultiCare was navigating:
- Dozens of vendor relationships across OEMs and third-party service providers
- Limited visibility into true service costs and performance
- Fragmented data across systems
- Highly skilled technicians burdened by administrative tasks
Solution
MultiCare decided a change was needed and engaged PartsSource to help. The system implemented PartsSource PRO®, a procurement management platform for parts, service, and maintenance agreements that’s designed to maximize equipment uptime and reduce risk and costs.
PartsSource PRO Service offers a level of flexibility and control that traditional OEM or single-vendor service models cannot match. It allows MultiCare to scale service up or down, and tailor coverage by region, modality, and even individual technician performance. By shifting coordination into the PartsSource PRO managed service model, MultiCare is reducing administrative burden and allowing technicians to focus on diagnostics, repair, and clinical support.
Finally, with the integration of PartsSource PRO Asset Uptime with MultiCare’s Nuvolo Computerized Maintenance Management System gave MultiCare a centralized operating view across its entire clinical engineering environment.
- Asset alerts, PM schedules, and service events
- Vendor activity and work order status
- Real-time visibility into what is critical, down, or at risk
Imaging Assets Covered
cost savings
3-year upfront-savings
Conclusion
What MultiCare has built is not a point solution. It is a durable operating model. It reflects the core pillars of Enterprise Clinical Asset Performance, providing enterprise asset visibility, downtime reduction and uptime expansion, service cost optimization , clinical capacity and revenue modeling, and independent strategic control
The impact is measurable and ongoing, with greater visibility across a distributed system, reduced administrative burden on technicians, improved ability to benchmark and plan, and stronger control across a complex vendor landscape
Most importantly, it reframes clinical engineering as a strategic function. Because in a fixed-capacity healthcare system, uptime is not just an operational metric.
It is a financial strategy.