Take Command of Every Service Decision Across Your Enterprise

Replace contract guesswork with clear benchmarks, cost visibility, and the evidence to hold vendors accountable.

A Different Approach to Service Management

PartsSource combines managed services with proven data to deliver results that go beyond what traditional vendors can provide.

95%

Faster order processing

Fewer quality-related returns

$6-7M

In supply cost savings per client

50-60%

Lower contract costs with evidence-based sourcing

The Methodology

A smarter approach to healthcare technology equipment service management

See what your data actually reveals

We present objective, proprietary industry benchmarks so you can see exactly where cost, quality, and performance gaps exist.

Know where to act and where to hold

We map your current asset landscape to identify where you have flexibility to make evidence-based moves and where you need to hold the line.

Eliminate guesswork

We track equipment failure rates, vendor performance data, and outcome benchmarks across 90+ health systems. Combined with your fleet data, we generate risk-adjusted recommendations.

Close the gap. Compound the gains.

We bring an evidence-based lens to vendor selection across modalities, highlighting variability and its impact. The result is a managed service strategy that gets smarter the longer you use it.

You Can’t Fix What You Can’t See

Uncover the hidden costs and performance gaps impacting your system with a benchmark assessment backed by 35 million data points.

Schedule a Contract Assessment

Built for Every Stakeholder

C-Suite

Full visibility into your largest HTM budget line with the benchmark data to prove you’re getting best-in-class value.

See Financial Outcomes

HTM Leaders

Less vendor coordination. More asset management. PRO® Service gives your team back the time to do what they were hired to do.

See how it empowers HTM teams

Clinical Operations

Fewer surprises. Faster repairs. PRO® Service monitors performance and surfaces fleet health gaps before they become downtime.

See how it supports clinical continuity

Supply Chain

One platform to manage, benchmark, and rationalize every service contract across your system.

See how it transforms supply chain

Ambulatory

Reduce fragmentation. Improve visibility. PRO® Service brings consistency and control across every site in your ambulatory network.

The Platform

Five capabilities. One managed service platform.

PRO® Service gives your team the tools to source smarter, spend less, and perform better in one cloud-based HTM platform.

Workflow Engine & Command Center

Cloud-based sourcing and procurement with built-in approval workflows and real-time status tracking via web, mobile, and command center.

Evidence-Based Supply Chain

Quality-driven recommendations at every decision point, backed by 20-year contract performance history and 4B+ data elements.

Formulary Management

Enterprise-level preference management and compliance enforcement ensure the right vendor, product, and service level is sourced every time.

Peer-Benchmarked Visual Analytics

Actionable dashboards surfacing cost and uptime gaps versus community peers turn procurement data into executive intelligence your C-suite can act on.

Know Where You Stand and What to Do Next

Our Longitudinal Analysis of M&R Contracts gives HTM leaders the benchmark data to identify overspend, rationalize contracts, and make the case for change.

Read the HTM Insight Report

Proven Results

Real health systems. Real savings. Measurable outcomes.

PRO® Service clients across 25+ enterprise health systems are using the managed service platform to deliver measurable results.

Catholic Health

$6.26M saved · 18% cost reduction
Northeast IDN scale · Cost Reduction

Duly Health & Care

$2.98M saved · 18% cost reduction
Cross-modality proof · Multi-Site Outcomes

WakeMed

$7.02M saved · $900K cost reduction
Enterprise visibility · Increased capacity

East Alabama Health

$315K saved · 21.9% cost reduction
Highest savings rate in cohort · Top Performer

Jessica Lightfoot

Admin Director, Clinical Asset Management · Cox Health

“I knew I was being overcharged — but I didn’t have data to prove it. PRO® Service gave us the benchmark intelligence to go back to vendors with facts, not feelings.”

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George Reed

Director, Clinical Engineering · WakeMed Health & Hospitals

“PartsSource has become our Epic — for clinical assets. We now have a single source of truth for asset data, vendor performance, and service cost. That visibility changed everything about how we make decisions.”

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Jay Olson

Director, MCHS Biomedical Services · Marshfield Clinic

“The flexibility PartsSource offered was a game changer. They met us where we are — removing the risk of taking equipment off-contract while giving us proactive recommendations to manage service spend.”

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MultiCare Health System

Enterprise Asset Visibility Initiative

“From dashboards to real outcomes — PRO® Service gave our team asset visibility and service cost intelligence that directly translated into capacity gains and downtime reduction across our system.”

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Unlock the Power of Your Data with Proven Evidence

In a 15-minute assessment, we’ll show you exactly where your system stands against 90+ peer health systems. Find out what a managed service platform could mean for your budget, your team, and your patients.

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