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The Answer is Yes!®

Pick up any book on the fundamentals of business, and the notion of supply and demand will invariably be in one of the first
few chapters. Yet, how often do suppliers actually meet the increasing demands of clients?


At PartsSource LLC, A. Ray Dalton aims for always. The president and CEO of the hospital replacement part supplier strives to
create a client-supplier relationship where, as the company motto states, “The answer is yes!®”


To make good on that claim, Dalton and his team have created an alliance of suppliers to ensure parts support all 2,500 separate
makes, models and modalities of hospital equipment. Aptly dubbed the National PartsSource Alliance, this vendor-partner network allows the company to meet customer demands even when parts are unavailable in-house.


In such scenarios, PartsSource contacts one of 6,500 vendors on the open market to secure the best pricing options for customers.
The company then contacts the customer within two hours to relay product and pricing information.
To help clients order and manage their parts purchases more efficiently, Dalton also oversaw the introduction of the Web-based
application, myPartsSource.com.

In the past, customers had to call suppliers, place an order and wait for a call back regarding availability and pricing. Now, they
need only visit the online site to gather all the necessary information almost instantaneously. In addition, the site allows clients to
place and manage orders from suppliers other than PartsSource.


While the system provides obvious benefits to customers, it has certainly paid off for PartsSource, as well. The company has significantly increased its revenue stream with four major hospital groups since its introduction — a 236 percent increase from 2005 to 2006 — and projects a 214 percent increase in 2007.

This revenue increase pales in comparison to the company’s overall performance. During the past five years, PartsSource experienced a 1,036 percent increase in total revenue, just over $37 million. In that same period, it has added 96 jobs to the local economy in Summit County, a 685 percent increase since 2002.

With plans to double its existing work force over the next 18 months, PartsSource shows no signs of slowing down. As long as
Dalton consistently offers the supply, the demand, invariably, should follow.

Order fulfillment and procurement services for medical equipment and parts, delivered on your behalf, every time.

When mission-critical medical equipment goes down, your team can’t afford to hear “no.” That’s why, at PartsSource, The Answer is Yes.® It’s more than our motto, it’s the promise behind our order fulfillment and procurement services.

As your procurement partner, PartsSource purchases medical equipment and parts on your behalf. Our team sources components across more than 2,500 makes, models, and modalities of medical equipment, drawing on a nationwide network of thousands of qualified suppliers. If a part isn’t in our inventory, we go to the open market, secure the best available option, and fulfill your order — so the answer to “Can you get it?” is always yes.

Our “The Answer is Yes!®” commitment covers:

When mission-critical medical equipment goes down, your team can’t afford to hear “no.” That’s why, at PartsSource, The Answer is Yes.® It’s more than our motto, it’s the promise behind our order fulfillment and procurement services.

As your procurement partner, PartsSource purchases medical equipment and parts on your behalf. Our team sources components across more than 2,500 makes, models, and modalities of medical equipment, drawing on a nationwide network of thousands of qualified suppliers. If a part isn’t in our inventory, we go to the open market, secure the best available option, and fulfill your order — so the answer to “Can you get it?” is always yes. Our “The Answer is Yes!® Commitment covers:

  • Order fulfillment services:  we process, manage, and complete your medical parts orders from request through delivery, with status visibility at every step.
  • Procurement services: we purchase medical equipment and replacement parts for healthcare providers, service organizations, and OEMs, leveraging our supplier network to secure quality, availability, and price.
  • Open-market sourcing: when a part is hard to find, our specialists locate and buy it on your behalf, typically responding with product and pricing options within hours.

Ready to put The Answer is Yes!® to work for your facility?

THE ANSWER IS YES!® is a registered trademark of PartsSource, Inc., used in connection with its order fulfillment and procurement services for medical equipment and parts.