Case Study
Like many health systems, Summa Health relied on a traditional equipment service model to meet their radiology equipment and servicing needs, which had been satisfactory in the past. But as increasing overall margin pressure became the norm for hospitals, Summa Health realized that their existing approach needed to evolve to optimize uptime for their critical imaging equipment, which was not only vital for patient care, but was also a major revenue stream for hospitals. In addition, the new parts and servicing model had to utilize premium quality parts – while still being cost-effective – to ensure the high levels of efficiency required at the health system. The key to achieving these goals was a new model that embraced enhanced collaboration and communication with Summa Health’s OEMs and partners.
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The health system implemented two key initiatives to overhaul equipment procurement and servicing.
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Founded in 1922, Tripp Lite had long established a global reputation for quality by providing reliable products and exceptional service, including a complete line of power protection solutions for healthcare. However, in order to more adequately serve the complex and changing healthcare industry, Tripp Lite realized the need for a strategic partner to help it offer an alternative to single component sourcing that dominate the market but may not always meet the customer’s needs.
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Brookdale Hospital Medical Center, one of the largest nonprofit voluntary teaching hospitals in Brooklyn with 500 licensed beds, experienced this scenario and quickly needed to find a cost-effective replacement for broken minor equipment.
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Many healthcare organizations still manage the procurement of parts and services for medical equipment as if automation and analytics had never been invented. They rely on their technicians to call around for the best price, make instinctive decisions about the quality of parts and equipment, and use paper requisitions to create orders that still get faxed to suppliers. Marshfield Clinic turned to PartsSource for an automated purchasing platform to modernize their procurement process and drive better quality and efficiency.
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Master Medical Equipment (MME) had worked with several providers of medical replacement products, but found that the lack of data and transparency left them in the dark in terms of improving their customer experience and overall performance.
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When 20 ventilators from the State of New York arrived without warning on the shipping dock of Long Island Community Hospital at the height of the coronavirus pandemic, the hospital’s clinical engineering (CE) team kicked into high gear. The 300-bed not-for-profit hospital located 50 miles East of New York City was in the thick of the pandemic, with 69 COVID-19 patients on ventilators. The hospital’s respiratory specialists wanted the new ventilators operational as soon as possible to meet the growing demand.
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With supply costs predicted to exceed labor costs by 2020, Intermountain Healthcare realized that it was time to bring a strategic focus to its supply chain management. The Salt Lake City-headquartered health system, comprised of 24 hospitals across multiple states, asked its Kem C. Gardner Supply Chain Center to examine the current procurement process and determine which system-wide procurement platform would drive standardization; thus, enhancing cost-savings, quality management and overall efficiencies.
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Arkansas Children’s is among the largest pediatric hospitals in the U.S. After experiencing unacceptable return times for depot repair, they needed a change. Learn how Arkansas Children's found a solution to increase device uptime and control repair costs.
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