PartsSource® Introduces First-Of-Its-Kind Access to the Nation’s Largest On Demand Network of Hospital Equipment Service Providers

PartsSource® Introduces First-Of-Its-Kind Access to the Nation’s Largest On Demand Network of Hospital Equipment Service Providers

October 22, 2020

Breakthrough enables hospitals to expand the capacity of imaging and biomedical equipment teams; and quickly procure expert service using online platform trusted by 3,500 hospitals

CLEVELAND, OH, October 22, 2020 – PartsSource, the world’s largest evidence-based marketplace for medical equipment products and services, today introduced the industry-first PartsSource On-Site Service solution to help ensure vital medical equipment is continuously operational and available for patient care.

The solution empowers hospitals, for the first time, to solve equipment downtime issues with online access to an expansive pool of curated and credentialed repair and maintenance technicians, now available through the company’s evidence-based marketplace, PartsSource developed the network of over 1,000 pre-qualified service professionals by working with industry-leading engineers within its supply chain network and partnering with original equipment manufacturers (OEMs) and independent service providers (ISOs).

Using the evidence-based PartsSource procurement platform, it can now take as little as 60 seconds to schedule expert service for imaging and biomedical equipment from reliable professionals who can deliver a broad range of services 24 hours a day, year-round. Services include same-day or next-day repair and preventive maintenance for imaging equipment including CT, MR, X-Ray, C-Arm, and Cath/Angio as well as general biomedical equipment such as beds, patient monitoring and respiratory equipment, or ongoing support for large installation projects.

New Network Expands Capacity of Hospital Technicians

Hospitals have been asking for a solution like PartsSource On-Site Service to help solve what has become a high-risk shortage of internal and external resources for the service and repair of mission-critical medical equipment. The Association for the Advancement of Medical Instrumentation (AAMI) estimates that the healthcare industry is experiencing a shortage of at least 5,000 biomedical and imaging equipment technicians. PartsSource On-Site Service is designed to close that gap, redefine service, and exceed customer expectations.

“PartsSource has addressed the capacity of our team in a really ingenious way—by streamlining the service procurement process and merging it on the same digital platform we use every day to find and procure medical parts and minor equipment,” said Jon Kocurek, Director of Clinical Engineering at Dartmouth-Hitchcock. “This visibility is what hospitals need to increase awareness of opportunities to support internal capabilities and equipment uptime."

Benefits for Hospitals

PartsSource spent the last year carefully selecting and pre-approving the best service specialists across the United States to establish the service network. Now healthcare technology management (HTM) and clinical engineering teams can quickly locate and schedule the right specialists, with benefits that include:

  • Streamlined productivity: By providing a single, integrated platform for parts and services, the solution enables hospital HTM teams to request a service quote in less than 60 seconds and integrate field service reports within the organization’s CMMS and ERP systems.
  • Lower risk and expanded capacity: The industry’s largest on demand network of over 1,000 pre-qualified service specialists includes technicians certified on over 35 modalities. PartsSource On-Site Service is powered by the company’s patented PRECISION Procurement® decision-support technology, so hospitals are always connected with the best service specialist for their specific needs.
  • Peace of mind, zero uncertainty: All service events are managed end-to-end and hospitals stay informed in real time. Additionally, all repairs are backed by warranty. Concierge services are also available for unique needs.

“The launch of PartsSource On-Site Service represents the culmination of years of work responding to a simple question posed by our customers: ‘If you can bring us multiple options, in multiple conditions, across multiple vendors for parts, using the best clinical evidence, can you do the same for us in service?’ It turns out we can, and we have,” said Philip Settimi, MSE, MD, President and CEO of PartsSource. “By partnering with other industry leaders, we are redefining the way hospital medical equipment is serviced. We connect customers to a reliable, evidence-based network of pre-qualified service specialists so they can confidently get their critical equipment back in working order, stop worrying about improving uptime, and achieve better patient outcomes.”

Now with PartsSource, suppliers have free access to performance and operational analytics that reveal how well they are performing in delivering orders to hospitals, as well as the quality of the products they deliver, and insights into their own operations.

“We use the PartsSource insights to streamline operations and achieve the highest level of quality for our customers. It’s proven to be highly effective,” said George Kalina, Service Sales Manager for Carestream Health. “With PartsSource, we get more value with better data, as well as a partner with flexibility and a willingness to try new things.”

“PartsSource provides Midmark Corp. with a reliable platform and the intelligence to continuously improve performance,” said Kevin Stringer, Senior Post Support Service Manager for Midmark, the only clinical environmental design company that enables a better care experience for the medical, dental and animal health markets. “We’ve been able to add services and have ideas for continuing to expand our partnership with PartsSource, so we think of it as the platform to do more.”

PartsSource PRECISION Procurement® consistently generates search results for high quality and relevant products and services. PartsSource studies indicate this has created a 6x increase in quality in the medical equipment that keeps our nation’s hospitals running.

Find out more about PartsSource On-Site Service by visiting

PartsSource®: Ensuring Healthcare is Always On®
PartsSource’s proprietary procurement platform eliminates friction from the healthcare supply chain by delivering evidence‐based decision support for healthcare technology management (HTM). Through integrated workflows and standardized processes, PartsSource empowers HTM teams to make data-driven decisions, manage long‐tail spend, increase equipment uptime and track the quality of clinical assets. To learn more about the value of proactively managing the lifecycle of clinical resources, visit

The PartsSource Logo, Ensuring Healthcare is Always On and Precision Procurement are registered trademarks of PartsSource, Inc.



Media Contact
Nicole Koharik
Director, Corporate Communications
PartsSource, Inc.

Shop over 4 million medical replacement parts online

in the PartsSource Marketplace