Challenge
The needs of healthcare facilities have been changing, rapidly and remarkably. Hospitals have to pivot with little preparation, even transforming spaces not designed for patient care into room for more beds, or expanding capacities in their intensive care units.
More healthcare has to be available to more patients more of the time. The biomed or clinical engineer’s main concern is to get equipment up and running as soon as possible to improve patient outcomes, while working within a complex workflow associated with procurement and vendor management.
Founded in 1922, Tripp Lite had long established a global reputation for quality by providing reliable products and exceptional service, including a complete line of power protection solutions for healthcare. However, in order to more adequately serve the complex and changing healthcare industry, Tripp Lite realized the need for a strategic partner to help it offer an alternative to single component sourcing that dominate the market but may not always meet the customer’s needs.
“PartsSource is a pre-approved supplier to an extensive customer base. Their staff supported us in introducing our products to
Jim Folk Director of Healthcare Solutions
hospitals and medical centers that typically source one part of a component at a time, through multiple suppliers.”
Solution
Tripp Lite decided to partner with PartsSource for its ability to automate and accelerate sales within the medical marketplace. The PartsSource team integrated Tripp Lite’s healthcare products into the PartsSource.com catalog, optimizing product placement to ensure customers could easily find and access the high-demand products.
“PartsSource is a pre-approved supplier for an extensive customer base. Their people supported us in introducing our products to hospitals and medical centers that needed our products,” said Jim Folk, Tripp Lite’s Director of Healthcare Solutions. “Because they make it so simple for their customers to order, PartsSource quickly became one of Tripp Lite’s strategic partners.”
Results
Overall, the partnership between Tripp Lite and PartsSource delivered a significant boost to the bottom line. “The growth rate we initially experienced demonstrates a very strong partnership,” Folk said. “I have all the confidence we will have another great year together.”
Added Folk, “It all comes down to this: When PartsSource receives an order the customer desperately needs and can ship the item the same day–well, that’s delivering a true value to the market.”