High-quality patient care is inextricably linked to the quality and availability of medical equipment. The average hospital today has 15 to 17 medical devices per bed, as well as thousands of other pieces of equipment, according to the ECRI Institute. When that equipment fails, the quality of healthcare service suffers and can impact patient care.

Of course, the opposite is also true. When medical equipment is operating at peak efficiency with minimal downtime, clinicians are equipped with the right tools to deliver high-quality care. Maintaining that dream state of maximum uptime requires clinical engineering teams to carefully monitor something that few have the time or resources to consistently track – the quality of the parts they use to maintain mission-critical medical equipment.

The average hospital owns around 35,000 SKUs and determining the quality of all those parts is no easy feat. Yet it’s all the more critical because regulation greatly varies for medical device suppliers and related components. As a result, hospitals are left to either trust their suppliers or figure out how to systematically assess the quality of their medical replacement parts – a sophisticated process every bit as demanding as the Six Sigma methods employed by clinical teams.

Thankfully, there’s a third option. At PartsSource, with a marketplace that offers millions of SKUs, our proprietary Supplier Ranking Model (SRM) evaluates all of the elements involved in producing quality medical replacement parts. The algorithm-driven SRM application looks at both qualitative and quantitative data to identify the Key Performance Indicators that are most predictive of high quality parts:

  • Parts Return Rate: Hospitals rarely have the resources to track this critical metric, let alone compare their return rate against historical return rates for individual parts so they can determine how well their parts are performing.
  • Return-During-Warranty Rate: Tracked over time, this metric identifies parts that lasted through the warranty date, as well as those that failed to meet the warranty terms.
  • Customer Service Indicators: This Key Performance Indicator (KPI) reviews the level of service that a part requires over time, including such factors as whether an install or de-install was right the first time, and whether additional service or repeat calls for the same service were required.

With a continuous focus on KPIs, the PartsSource SRM powers our pursuit of quality products from quality partners. As a result, our customers are equipped to deliver the quality care their patients demand. For more information about our SRM and how you can evaluate the quality of your suppliers, I've outlined some suggestions in this quality webinar.


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